Supplier Relationship Management

One Objective View Of How Every Supplier Is Performing

Purpose-built for public sector teams managing a complex supplier base. Scorecards, segmentation and risk in one place, so supplier performance is always evidenced.

The Problem

How Do You Prove A Supplier Is Actually Performing?

Building one supplier scorecard means pulling a credit report from one place, contract performance from another and social value commitments from the original tender. Every reviewer does it slightly differently, so suppliers cannot be compared fairly. A failing relationship usually becomes obvious only once it has escalated.

What It Does

Everything A Supplier Review Needs, In One System

Supplier Scorecards

One structured scorecard per supplier, pulling financial health, contract delivery and commitments into a single view.
Segmentation

Segment the supply base by value, criticality or category, so effort goes where the relationship actually matters to the organisation.
Performance Monitoring

Track delivery across every contract a supplier holds with you, and see the trend over time.
Financial Health And Risk

Hold credit and financial standing against the supplier record, so a deteriorating position is visible before it becomes your problem.
Supplier Portal

Suppliers submit their own KPI evidence and can see how they are performing and what is expected, which ends most of the chasing.
Consolidation Analysis

Find duplicate and overlapping suppliers across the organisation, and evidence where consolidation would strengthen your position.

Why It's Different

Built For Public Sector, Not Adapted For It

Every Supplier Record In One Place

Credit checks, contract records and tender commitments usually sit in three different places. This holds all of it against the supplier, so a review becomes a report you run.
Objective, And Consistent Between Reviewers

Every supplier is measured the same way against the same criteria, so comparisons hold up and a decision can be defended long after the person who made it has moved on.
Suppliers Can See Their Own Performance

The supplier portal gives suppliers visibility of their own scores and requirements, and lets them upload KPI evidence directly. Performance conversations start from shared numbers.
At-Risk Relationships Flagged Before They Escalate

Declining scores, missed KPIs and weakening financials surface together, so you can start the conversation with an at-risk supplier early.

Who It's Built For

Built For The People Who Own The Supply Base

Procurement And Commercial

Manage suppliers on evidence that's ready before every review.
Category Management

Compare suppliers within a category on the same terms, every time.
Finance

See supplier financial standing before it turns into an exposure.
Risk And Assurance

Evidence how the supply base is monitored, with the trail behind it.

Salesforce expertise

Salesforce Certifications & Expertise

In 2025, Digital Modus became the most certified public sector Salesforce partner in Western Europe. Our 46 experts hold 249 certifications between them, backed by Summit Partner status and UK based, security cleared professionals (SC, DV and NPPV3).