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Public sector delivery partner

Legacy Systems Modernised. Knowledge Stays With Your Team.

We design, build and hand over lives services for central government, health and local authorities, then train your team to run and improve them without us.

Digital Modus team having a meeting in the conference room
The problem

Under Pressure To Modernise, With Less Capacity To Do It?

When a project ends the knowledge gets lost, and you’re left paying for the same expertise again next time. Add internal skills gaps, legacy contracts coming to an end and tighter spend controls, and modernisation starts to feel out of reach.

Salesforce expertise

Salesforce Certifications & Expertise

In 2025, Digital Modus became the most certified public sector SME Salesforce partner in Western Europe. Our experts hold 350+ certifications between them, backed by Summit Partner status and UK based, security cleared professionals (SC, DV and NPPV3).

  • Accredited Einstein Prediction Builder accreditation
  • Accredited Public Sector Solutions accreditation
  • Certified Administrator accreditation
  • Certified Advanced Admin accreditation
  • Certified Platform Developer I accreditation
  • Certified MuleSoft Developer I accreditation
  • Certified Business Analyst accreditation
  • Certified Agentforce Specialist accreditation
  • Certified Experience Cloud Consultant accreditation
  • Certified Service Cloud Consultant accreditation
  • Certified Sales Cloud Consultant accreditation
  • Certified Marketing Associate accreditation
  • Salesforce summit partner logo
  • Salesforce Appexchange logo
What we deliver

Services Built for How Government Works

  • Legacy Modernisation

    Replacing outdated case management and citizen service systems without disrupting delivery.

  • Grants & Funding Schemes

    From ministerial commitment to money in citizens' hands, then reused for the next scheme.

  • Complex Case Management

    Correspondence, complaints, licensing and compliance workflows built around your statutory deadlines.

  • Rapid Policy Response

    Rapid stand-up of citizen-facing services when timelines can't wait, available through compliant procurement routes.

How we work

Four Steps, One Accountable Team

  1. 1

    Discovery

    Map users, policy and constraints, and agree what success looks like.

  2. 2

    Design

    Prototype and test a service that meets your compliance and assessment needs.

  3. 3

    Build & Delivery

    Deliver in phases, with outcomes at every stage.

  4. 4

    Handover & Support

    Train your team and transfer ownership, so every future change costs less.

Why Public Sector Teams Choose Us

Full Lifecycle Delivery, Handed Back To Your Team

  • One Team, Full Lifecycle

    From discovery to support, with no gaps between suppliers.

  • Built To GDS Service Standards

    Assessment ready, accessible, and agile by default.

  • Public Sector Specialists

    Proven across central government, the NHS and local authorities.

  • We Hand It Back

    Self-sufficiency built into every engagement.

Case studies

Public Sector Outcomes We've Delivered

  • BEIS (now DESNZ) Energy Bills Support Scheme

    £500 million in payments to 1.3 million applicants

    Digital Modus was engaged to design and implement a robust digital solution on Salesforce, with full integration into GOV.UK

    Read Case Study

Most certified Public Sector Solutions SME Salesforce Partner
in Western Europe (2025)

Backed by Summit Partner status and UK based, security cleared professionals (SC, DV and NPPV3)

  • Police Digital Service
  • North Lincolnshire Council
  • NHS Professionals
  • Foreign, Commonwealth & Development Office
  • Paragon
  • Department for Environment, Food & Rural Affairs
  • UK Space Agency
  • Department for Science, Innovation & Technology
  • Fiserv
  • Integrated Corporate Services
  • UK Department for Energy Security and Net Zero

Talk To Our Delivery Team

See how Digital Modus can support your next programme.

Book a Discovery Call