Digital Transformation Services

We can align your organisation, culture and skills to successfully deliver and operate agile, digital services. We use the tribes, chapters and squads model, with your delivery formed of multidisciplinary teams, so your organisation can swiftly and promptly respond to rapidly changing opportunities and customer demands. For our UK Government clients, we also ensure the governance and organisation model aligns to the Agile Service Manual approach published on gov.uk. 

Establish the right BPO approaches, IT outsourding, Operational and IT commercial contracts to provide the agility and flexibility your organisation needs to be competitive, flexible and innovative. We have delivered significant insourcing, disaggregation and outsourcing of contracts, depending on the capability and needs of your organisation.

We design, build and deliver digital services, including complex, mission critical legacy system replacement, data virtualisation, machine learning and robotics services. Not only can we build IaaS and PaaS platforms, we also deliver your preferred SaaS vendor solutions, integrating them into your organisation.

We work with you to align your Digital, IT, Operational and Organisation strategies to be customer and user centric. We can then help you operationalise the strategy into a roadmap of change, through to successful programme delivery.

We provide assurance and review service for your large and complex programmes of

work. Our team, partners and associates have considerable experience in delivering large and

complex programmes of work and through our support, we can reduce the risk,

delays and overruns on your key projects. 

We modernise and digitise your Contact Centre, Case Management, Customer Engagement and Operations, through both technology and culture change. Reduce call times, improve customer, employee satisfaction and integrate your contact centre with your other digital channels. We use Salesforce and MS Dynamics to provide low code solutions, with minimal customisation.

We provide Salesforce consulting and delivery services from small micro projects to large contact centre implementations. We deliver everything from User Research and Experience through to post go-live support and continuous improvement. We Lightning Service Cloud, Sales Cloud, Marketing Cloud and Experience Cloud.

We provide GCP Architecture, Design and Support services to enable you to quickly establish your solutions in Google Cloud. We automate your DevOps and CI/CD processes and ensure they comply with your organizations security policies. 

We provide Amazon AWS Architecture, Design and Support services to enable you to quickly establish your solutions in the Amazon AWS ecosystem. We automate your DevOps and CI/CD processes and ensure they comply with your organizations security policies.