About Us

We have been integral in establishing both the digital standards and transformation of services across the UK Government’s Digital Services, Departments, Agencies, Health Organisations and Local Councils.

 We have:

• Replaced paper processes with online digital services used by over 20million citizens
• Modernised and replaced mission critical, legacy systems
• Transformed operating models and organisation culture to focus on digital delivery
• Insourced, remodelled and disaggregated large IT outsourcing Contracts worth over £4 billion
• Delivered large omni-channel Contact Centre and Operational capability

Our focus is Delivery. We take a customer centric view. We start small, get consensus, demonstrate early and deliver results.

Our Digital Delivery Services enable organisations to save money, be agile, while empowering citizens, users and customers to serve themselves.

We deliver digital transformation through:

• Building user and citizen centric Digital Services
• Creating agile and delivery focussed organisations
• Agreeing flexible and cost effective commercial outsourcing agreements
• Providing shared, common, cloud and digital services
• Enabling omni-channel Customer Engagement
• Establishing Tribes / Sqaud approach to agile team organisation

We were a part of the leadership team that established the UK Government Digital Service, delivering transformational Digital change for citizens across all Government Departments and Agencies.

We have also delivered large and complex change programmes into the Insurance, Finance and Energy Sectors.

We understand that delivering digital transformation and change across government institutions and large federated organisations is not easy.  It’s not just the technology, but the political, organisational, culture and commercial factors that need to be aligned.

We bring the good things, and the lessons we have learnt in delivering large digital transformation services across federated organisations.